Help

Where can I get help?

GENERAL ISSUES

Information is available for you in some key areas - check these first:

1. Induction courses - ensure you have completed the Induction courses and consult these regularly during your studies.
2. FAQ - find help with some frequently asked questions. 
3. More information about making Programme Changes, and Attendance & Assessments.
4. Student Programme Handbooks - this contains more detailed information about your programme, regulations, dates, assessment procedures, extensions and extenuating circumstances, marking grids, and much more. You should consult this carefully.  
5. Student Hub
6. Your Personal Tutor - they are there to help you navigate your studies and support you with any challenges you face.

If you don't find the answers you need, please feel free to get in touch using the email addresses on the next page.

HELP!

Get in Touch

If you can't find the information you need, or you need some further help, please feel free to contact one of the individuals or departments below:

ENROLMENT, ASSESSMENT RESULTS, GENERAL STUDENT INFORMATION

General queries: registry@lst.ac.uk

You can also contact your Programme Administrator:

• Karina Straughton (BA Theology) 
• Bethany Christian-Edwards (BA Music and Worship programmes and BA Theology & Counselling) 
• Doreen Rosser (postgraduate taught programmes) doreen.rosser@lst.ac.uk 
• Sandra Khalil (research programmes) sandra.khalil@lst.ac.uk

Some issues may need to be dealt with by the Registrar, Shivanthi Manickasingham, but please address emails to registry@lst.ac.uk or the Programme Administrators in the first instance.

ONLINE MODULE OR VLE ISSUES

If you are having trouble with your online module or with the VLE please contact the Manager of Online Education: Clare Miller clare.miller@lst.ac.uk

PASSWORD OR EMAIL ISSUES

Use the Student IT Helpdesk: itsupport@lst.ac.uk

LIBRARY ACCESS ISSUES

Please contact the LST Librarian: Keith Lang keith.lang@lst.ac.uk

FEES AND FINANCE

accounts@lst.ac.uk 

PASTORAL ISSUES

pastoral.team@lst.ac.uk

EQUALITY, DIVERSITY & DISABILITY ADVISOR

c.badu-amoah@lst.ac.uk

PLACEMENTS

emily.smuts@lst.ac.uk

OTHER ENQUIRIES

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You can see pictures and a presentation of all LST staff here: https://lst.ac.uk/aboutus 

FAQ

Class Recordings

LST provides audio recordings of classes for all* on-campus modules, starting January 2023. Lecture recordings will be made available via the VLE – you’ll be able to listen via your VLE module page. Recordings will only be available to students enrolled on the module, until the end of the academic year.

(*Note that some practical modules and process groups will not be recorded.)

The class recordings are for two purposes:

1. To supplement and support on-campus classes. For example, for you to listen back to any sections you found difficult, or to revise content for an assessment.
2. As a backup for unavoidable absence, such as illness.

Attending lectures should still be the priority for all on-campus modules, as audio recordings will not substitute for the interactive classroom experience and community. The recordings are intended as a supplement and backup only. Attendance will continue to be taken, monitored and followed up with you if it falls.

Why Class Recordings?

There have been questions about why we are introducing class recordings and concerns about what impact it will have. The following slideshow addresses the main questions we've had:

Another version

You can also find more information about why are are doing class recordings and what the research says about this in the Preamble to the Class Content Capture Policy [link].

Using Class Recordings - Guidance for Students

In this video David Hilborn, the Academic Dean, explains more about class recordings and how students should use them:

Remember the following key points:

Download this guidance as a document [link].

How it will work 

Your lecturers will have control of the audio recorders. If you are taking part in a sensitive classroom discussion and prefer your comment not to be recorded, please indicate this to the lecturer using a visual or verbal signal agreed with them. (Though remember that only your classmates will have access to the recording anyway.) For example you may want to use the 'time-out' hand signal.

The lecturer will be able to pause the recording where needed. For example, this may be for simultaneous small group discussions where multiple voices are indistinguishable from one another, or for communal content that is especially delicate. 

Students are not permitted to take any other video or audio recordings of lectures, nor to share recorded content from the VLE, which is not downloadable. Students on the disability list who currently have permission to make individual recordings, will no longer be allowed to do so because, in line with statutory guidance, the college is assuming that responsibility on behalf of those students, and on behalf all other students who might benefit from class recordings, including those with learning differences not registered as disabilities. Please speak to Clara Badu-Amoah for further advice on this if you need it.

Additional Resources

Class recording, or lecture capture, is common in universities and there is lots of good information and guidance out there.

Here are a few links you may find useful:

• 'Using lecture recordings: a guide for students' - very helpful and practical advice from Nordmann et al, based on research.
• 'Widening participation with lecture recording' - resources from QAA Scotland, including a student guide
• '7 ways to get the most out of Lecture Capture: A Guide for students', KCL
• ‘How to get the most out of lecture recording’, University of Glasgow - a summary of the research and practical advice